Browsing All posts tagged under »transparency«

Transparency with Customers Sends Mixed Messages

February 7, 2011


Interesting example of a company trying to be transparent. Our Texas energy provider Oncor, has faced a customer nightmare today with our freezing weather, brought an unwelcome surprise — power outages. In coordination with the Texas Power Grid, they had planned rolling outages across almost the whole state. I completely get the purpose, and we’re […]